Shelf.io incident

Intermittent app loading issues

Resolved after 7 hours, on June 23, 2026.

resolved Jul 10, 2026, 08:04 AM UTC

Between 23 Jun 12:00 UTC and 25 Jun 19:00 UTC, we experienced intermittent errors in core resource fetching. This caused a small percentage of requests to fail, which in some cases resulted in users seeing a white screen instead of the app. The incident affected a small number of customers globally. Due to a configuration issue, impact may have been higher for some customers than others. The issue has been resolved, and service has returned to normal. We apologize for the disruption.

Started
Jun 23, 2026, 12:00 PM UTC
Resolved
Jun 23, 2026, 07:00 PM UTC
Duration
7h
Detected by Pingoru
Jun 23, 2026, 12:00 PM UTC

Update timeline

  1. resolved Jul 10, 2026, 08:04 AM UTC

    Between 23 Jun 12:00 UTC and 25 Jun 19:00 UTC, we experienced intermittent errors in core resource fetching. This caused a small percentage of requests to fail, which in some cases resulted in users seeing a white screen instead of the app. The incident affected a small number of customers globally. Due to a configuration issue, impact may have been higher for some customers than others. The issue has been resolved, and service has returned to normal. We apologize for the disruption.

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