SharpSpring incident
Some Customers Experiencing Errors When Logging In
Resolved on December 3, 2025.
Dec 3, 13:34 EST Resolved - We have received confirmation that this has been resolved and all functions are restored. Dec 3, 11:05 EST Monitoring - Successful Logins have been identified and we are now monitoring the platform for further success to confirm a fix has been implemented. Dec 3, 09:55 EST Identified - We are closely investigating the connection between our MFA provider and Lead Gen & CRM. Users may experience errors when attempting to use our software. We are working to get this resolved / monitoring the service for updates as quickly as we can.
Update timeline
- monitoring Dec 03, 2025, 06:34 PM UTC
Dec 3, 13:34 EST Resolved - We have received confirmation that this has been resolved and all functions are restored. Dec 3, 11:05 EST Monitoring - Successful Logins have been identified and we are now monitoring the platform for further success to confirm a fix has been implemented. Dec 3, 09:55 EST Identified - We are closely investigating the connection between our MFA provider and Lead Gen & CRM. Users may experience errors when attempting to use our software. We are working to get this resolved / monitoring the service for updates as quickly as we can.
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