SharpSpring incident

Some Accounts Experiencing Page Errors When Loading Contacts and Emails

Resolved after 44 minutes, affecting Contact Record/Lead Page, on November 15, 2024.

resolved Nov 15, 2024, 10:49 PM UTC

Our team has confirmed that the system is fully restored. We will continue monitoring throughout the evening, but will be marking this incident resolved.

Started
Nov 15, 2024, 10:04 PM UTC
Resolved
Nov 15, 2024, 10:49 PM UTC
Duration
44m
Detected by Pingoru
Nov 15, 2024, 10:04 PM UTC

Affected components

Contact Record/Lead Page

Update timeline

  1. investigating Nov 15, 2024, 10:04 PM UTC

    We are currently investigating this behavior. We will continue to update this page as we work through this event.

  2. monitoring Nov 15, 2024, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 15, 2024, 10:49 PM UTC

    Our team has confirmed that the system is fully restored. We will continue monitoring throughout the evening, but will be marking this incident resolved.

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