Resolved after 56 minutes, affecting SharpSpring Application, on January 8, 2025.
After monitoring our systems performance and login status, our team has confirmed that the platform has been restored back to full functionality. This incident will be concluded and marked as Resolved. If you continue to experience any issues with the platform, please reach out to Support for further assistance.
Affected components
Update timeline
- investigating Jan 08, 2025, 03:40 PM UTC
Our team has identified that the app is experiencing extreme slowness and the login is down for several customers. Our team is working to restore login access and resolve any slowness as quickly as possible. We will share additional updates about this incident on this page as soon as they become available.
- identified Jan 08, 2025, 03:57 PM UTC
Our team has identified the issue and restored login access to several customers. Some customers are still unable to log in, but our team is continuing to work to restore login access to all customers. We will continue posting updates as they are available here.
- monitoring Jan 08, 2025, 04:16 PM UTC
Our team has successfully restored login access to all users on all accounts. We are continuing to closely monitor our system to ensure there are no remaining performance issues.
- resolved Jan 08, 2025, 04:36 PM UTC
After monitoring our systems performance and login status, our team has confirmed that the platform has been restored back to full functionality. This incident will be concluded and marked as Resolved. If you continue to experience any issues with the platform, please reach out to Support for further assistance.
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