Resolved after 12 hours 27 minutes, affecting Service Desk Portal and Email Requests and 1 more, on October 20, 2025.
This incident has been resolved with the resolution on the AWS outage at 6:53 PM Eastern Time. Our team has validated the restoration of this service.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:43 PM UTC
Due to a outage with a cloud service provider, the Sharpen Service desk is experiencing reachability issues. The SharpenCare team is still reachable via phone or chat, however web tickets cannot be viewed or submitted. We are monitoring updates from our service provider for resolution.
- resolved Oct 21, 2025, 01:11 AM UTC
This incident has been resolved with the resolution on the AWS outage at 6:53 PM Eastern Time. Our team has validated the restoration of this service.
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