Resolved after 5 hours 42 minutes, affecting app.sharpencx.com and app.iz1.sharpen.cx, on October 20, 2025.
This incident has been resolved as of 6:53 PM Eastern time upon the conclusion of the AWS incident. Our teams continue to monitor for any additional impact.
Affected components
Update timeline
- identified Oct 20, 2025, 07:35 PM UTC
As part of the wide-ranging impact that various technical vendors are experiencing (as part of this Amazon Web Services disruption), the Sharpen team is tracking a variety of issues across our platform that involve: - Delayed interaction routing/connectivity behavior - Inability to place outbound calls - Web Chat functionality inconsistencies - SharpenDB querying or data-return issues - Missing or unresponsive interaction control buttons in the Queue interface Our teams are actively working to update the application, in order to address service dependencies or availability issues throughout the platform. We'll continue to update this tracking item as more zones of impact are identified.
- identified Oct 20, 2025, 07:44 PM UTC
We are continuing our efforts to work through these issues - focusing on ways to avoid impacted AWS end-points/services. As certain features are restored to an operational status, we'll continue to update this tracking item.
- resolved Oct 21, 2025, 01:18 AM UTC
This incident has been resolved as of 6:53 PM Eastern time upon the conclusion of the AWS incident. Our teams continue to monitor for any additional impact.
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