Resolved on October 29, 2024, affecting Email Requests.
Working with our Service Desk vendor (JIRA), the Care Team discovered that our "[email protected]" inbox monitoring entered a degraded state on 18OCT24. The underlying issue has been resolved as of 2:05PM Eastern on 29OCT24. If you had submitted a new service request or responded to an existing incident via to the "[email protected]" inbox between those dates, your message was unable to trigger the necessary automation for support case generation and updates to have been received. Please reach out to us in the event you are still experiencing any misbehavior associated to use of the Sharpen product suite or are having difficulty getting in contact with our Care Team!
Affected components
Update timeline
- resolved Oct 29, 2024, 06:23 PM UTC
Working with our Service Desk vendor (JIRA), the Care Team discovered that our "[email protected]" inbox monitoring entered a degraded state on 18OCT24. The underlying issue has been resolved as of 2:05PM Eastern on 29OCT24. If you had submitted a new service request or responded to an existing incident via to the "[email protected]" inbox between those dates, your message was unable to trigger the necessary automation for support case generation and updates to have been received. Please reach out to us in the event you are still experiencing any misbehavior associated to use of the Sharpen product suite or are having difficulty getting in contact with our Care Team!
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