Resolved after 1 hour 35 minutes, affecting Insights and Insights, on November 13, 2024.
The underlying issue has been resolved for Insights, and the Care Team has verified all reports/dashboards/agent vues are loading at this time in IZ0 and IZ1.
Affected components
Update timeline
- investigating Nov 13, 2024, 06:54 AM UTC
We're aware of an ongoing issue with the Sharpen Insights application suite - where navigating in-app, loading a saved Dashboard link, etc results in a blank white screen for all users. The issue has been reproduced by our Care Team in both IZ0 and IZ1 portions of our infrastructure. We're working to identify the underlying issue, and will share additional details as more information becomes available.
- identified Nov 13, 2024, 07:45 AM UTC
We've identified the underlying issue that is causing the reporting end-point to be unresponsive/only load a blank page in the application. We're in the process of getting things corrected and will share another update when there is full restoration to Insights.
- resolved Nov 13, 2024, 08:30 AM UTC
The underlying issue has been resolved for Insights, and the Care Team has verified all reports/dashboards/agent vues are loading at this time in IZ0 and IZ1.
Your product runs on more than SharpenCX
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services