Resolved after 49 minutes, affecting app.iz1.sharpen.cx, on November 21, 2024.
We continue to see sustained recovery. This incident is resolved. Thank you for your patience.
Affected components
Update timeline
- identified Nov 21, 2024, 02:14 PM UTC
We are aware of an issue in IZ1 (app.iz1.sharpen.cx) preventing users from being able to login. All resources are engaged and are working to restore service as soon as possible.
- identified Nov 21, 2024, 02:20 PM UTC
We have isolated the issue and can confirm that users are intermittently able to access app.iz1.sharpen.cx, but some are still experiencing failure. We have all necessary resources engaged and will continue to work for the earliest possible service recovery.
- monitoring Nov 21, 2024, 02:34 PM UTC
We are observing recovery as of 9:30 AM EST. We are continuing to monitor and identify the specific cause.
- resolved Nov 21, 2024, 03:03 PM UTC
We continue to see sustained recovery. This incident is resolved. Thank you for your patience.
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