Resolved after 12 minutes, affecting Inbound Voice, on February 28, 2025.
We have implemented a fix and are assessing recovery.
Affected components
Inbound Voice
Update timeline
- identified Feb 28, 2025, 05:28 PM UTC
An issue has been identified that is blocking certain incoming IVR calls processed through Logic+ from successfully connecting to agents in Sharpen Q. We have all necessary resources engaged to restore service.
- monitoring Feb 28, 2025, 05:36 PM UTC
We have implemented a fix and are assessing recovery.
- resolved Feb 28, 2025, 05:40 PM UTC
This incident has been resolved.
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