SharpenCX incident
IZ1 Intermittent dropped Sharpen Q calls delivered from Logic+ IVR
Resolved after 2 hours 58 minutes, affecting Sharpen Q and Inbound Voice, on May 14, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 14, 2025, 03:11 PM UTC
We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.
- investigating May 14, 2025, 03:33 PM UTC
This has been isolated to a very small set of customers. The majority of users are not impacted by this incident. We continue our investigation to identify and correct this issue.
- monitoring May 14, 2025, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 06:09 PM UTC
This incident has been resolved.
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