SharpenCX incident

IZ1 Logic+ Inbound Calls result in Dead air

Resolved after 30 minutes, affecting Inbound Voice, on August 29, 2025.

resolved Aug 29, 2025, 03:57 PM UTC

The issue with inbound calls routed through Logic+ has been fully resolved. All services are operating normally.

Started
Aug 29, 2025, 03:27 PM UTC
Resolved
Aug 29, 2025, 03:57 PM UTC
Duration
30m
Detected by Pingoru
Aug 29, 2025, 03:27 PM UTC

Affected components

Inbound Voice

Update timeline

  1. investigating Aug 29, 2025, 03:27 PM UTC

    Inbound numbers that route through a Logic+ are resulting in dead-air. We are currently investigating and working towards a resolution

  2. monitoring Aug 29, 2025, 03:40 PM UTC

    We identified the root cause impacting inbound calls routed through Logic+ and have applied corrective measures. Calls are now completing successfully. We will continue to closely monitor the service to ensure full stability.

  3. resolved Aug 29, 2025, 03:57 PM UTC

    The issue with inbound calls routed through Logic+ has been fully resolved. All services are operating normally.

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