ServiceRocket incident

Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when trying to access documentation

Resolved after 7 days 2 hours, affecting Documentation, on March 27, 2023.

identified Mar 29, 2023, 02:53 PM UTC

The issue has been identified and the team is working on a fix. You can workaround this issue by navigating to https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global and searching for the page title you wish to display.

Started
Mar 27, 2023, 01:41 PM UTC
Resolved
Apr 03, 2023, 03:42 PM UTC
Duration
7d 2h
Detected by Pingoru
Mar 27, 2023, 01:41 PM UTC

Affected components

Documentation

Update timeline

  1. investigating Mar 27, 2023, 01:41 PM UTC

    We are currently working on a high-priority bug impacting field group macros that do not appear. In the interim please navigate to any broken page via https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global.

  2. investigating Mar 28, 2023, 03:37 AM UTC

    Our development teams are continuing to investigate this problem.

  3. identified Mar 29, 2023, 02:53 PM UTC

    The issue has been identified and the team is working on a fix. You can workaround this issue by navigating to https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global and searching for the page title you wish to display.

  4. resolved Apr 03, 2023, 03:42 PM UTC

    This incident has been resolved.

Your product runs on more than ServiceRocket

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →