ServiceMax incident
Service Board Travel Time Calculation Feature Degradation
Resolved after 3 hours 5 minutes, affecting Critical Announcements and Mapping Provider, on September 22, 2025.
This is a follow-up to inform you that the map provider issue affecting travel time calculations has been resolved. Our monitoring confirms that there is no impact on the Service Board. All related features are now functioning as expected.
Affected components
Update timeline
- investigating Sep 22, 2025, 12:03 AM UTC
We are encountering a technical issue in calculating travel time within the Service Board due to a reported incident from our third-party Map provider vendor. Consequently, users may encounter limitations in performing certain functionalities, such as displaying nearby job opportunities based on travel time. It is important to note that this disruption does not affect any other Service Board functionalities. We are diligently monitoring the situation and will provide an update as soon as we receive a response from the vendor.
- resolved Sep 22, 2025, 03:09 AM UTC
This is a follow-up to inform you that the map provider issue affecting travel time calculations has been resolved. Our monitoring confirms that there is no impact on the Service Board. All related features are now functioning as expected.
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