ServiceMax incident

Zinc Analytics Service Disruption

Resolved after 1 hour 33 minutes, affecting Critical Announcements and Analytics, on October 24, 2025.

resolved Oct 24, 2025, 10:14 PM UTC

The Zinc Analytics service is fully operational. This incident has been resolved.

Started
Oct 24, 2025, 08:41 PM UTC
Resolved
Oct 24, 2025, 10:14 PM UTC
Duration
1h 33m
Detected by Pingoru
Oct 24, 2025, 08:41 PM UTC

Affected components

Critical AnnouncementsAnalytics

Update timeline

  1. identified Oct 24, 2025, 08:41 PM UTC

    We are experiencing a service disruption for Zinc Analytic service. Our engineering team is working with AWS Support team for the investigation. All other Zinc functions are not impacted.

  2. resolved Oct 24, 2025, 10:14 PM UTC

    The Zinc Analytics service is fully operational. This incident has been resolved.

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