Resolved after 3 days 15 hours, affecting Universal Connector, on April 4, 2026.
A Fix has been implemented and we are monitoring the results. New connector events are now processing and may appear out of sequence as old and new messages are now being processed in parallel.
Affected components
Update timeline
- investigating Apr 04, 2026, 12:13 AM UTC
We are currently investigating an issue which is impacting Universal Connector.
- identified Apr 04, 2026, 05:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 04, 2026, 03:08 PM UTC
A Fix has been implemented and we are monitoring the results. New connector events are now processing and may appear out of sequence as old and new messages are now being processed in parallel.
- resolved Apr 07, 2026, 04:00 PM UTC
This incident has been resolved. All old messages have been processed.
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