Service Fusion incident

Access issues with admin.servicefusion.com, *.totalfsm.com, other domains

Resolved after 2 hours 54 minutes, affecting Admin System - admin.servicefusion.com and Worker App and 1 more, on April 7, 2025.

monitoring Apr 07, 2025, 01:19 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Apr 07, 2025, 01:01 PM UTC
Resolved: Apr 07, 2025, 03:55 PM UTC
Duration: 2h 54m
Detected by Pingoru: Apr 07, 2025, 01:01 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking

Update timeline

investigating Apr 07, 2025, 01:01 PM UTC

We are currently investigating reports of access issues with admin.servicefusion.com, *.totalfsm.com, and other domains.
monitoring Apr 07, 2025, 01:19 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 07, 2025, 03:55 PM UTC

This incident has been resolved.

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