Service Fusion incident

Issues accessing *.servicefusion.com, *.totalfsm.com; reduced performance

Resolved after 4 hours 56 minutes, affecting Admin System - admin.servicefusion.com and vip1, vip2 and other *.totalfsm.com domains, on May 16, 2025.

monitoring May 16, 2025, 06:02 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 16, 2025, 03:43 PM UTC
Resolved
May 16, 2025, 08:40 PM UTC
Duration
4h 56m
Detected by Pingoru
May 16, 2025, 03:43 PM UTC

Affected components

Admin System - admin.servicefusion.comvip1, vip2 and other *.totalfsm.com domains

Update timeline

  1. investigating May 16, 2025, 03:43 PM UTC

    We are currently investigating reports of log-in issues and general system slowness.

  2. investigating May 16, 2025, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 16, 2025, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 08:40 PM UTC

    This incident has been resolved.

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