Service Fusion incident
Issues accessing *.servicefusion.com, *.totalfsm.com; reduced performance
Notice Vendor's status page →
Resolved after 4 hours 56 minutes, affecting Admin System - admin.servicefusion.com and vip1, vip2 and other *.totalfsm.com domains, on May 16, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Admin System - admin.servicefusion.comvip1, vip2 and other *.totalfsm.com domains
Update timeline
- investigating May 16, 2025, 03:43 PM UTC
We are currently investigating reports of log-in issues and general system slowness.
- investigating May 16, 2025, 05:48 PM UTC
We are continuing to investigate this issue.
- monitoring May 16, 2025, 06:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2025, 08:40 PM UTC
This incident has been resolved.
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