SEON incident
SEON APIs experiencing performance degradation. Our team is working on the resolution.
Resolved after 13 hours 52 minutes, affecting section-175733 (REST Service - US Region) and section-175734 (Admin Panel - EU Region) and 1 more, on October 20, 2025.
We are pleased to inform you that the incident affecting SEON services has been resolved. All SEON services are now operating normally, and performance has returned to expected levels. The disruption was caused by a global vendor operational issue, and we will continue to monitor the systems closely to ensure ongoing stability. We sincerely appreciate your patience and understanding during this time, and we apologize for any inconvenience caused.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:09 AM UTC
Customers in SEON's US Service region may be experience performance degradation and higher than normal latencies. This is due to a global vendor's operational issue. Our vendor is investigating, and our team is working with them to resolve the issue as fast as possible
- resolved Oct 20, 2025, 10:01 PM UTC
We are pleased to inform you that the incident affecting SEON services has been resolved. All SEON services are now operating normally, and performance has returned to expected levels. The disruption was caused by a global vendor operational issue, and we will continue to monitor the systems closely to ensure ongoing stability. We sincerely appreciate your patience and understanding during this time, and we apologize for any inconvenience caused.
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