Resolved after 1 day 2 hours, affecting section-175733 (REST Service - EU Region), on July 26, 2025.
SEON APIs in the EU region experienced elevated latency and partial timeouts with the Fraud API between 00:00 and 00:04 UTC on Saturday, July 28, 2025, affecting less than 0.8% of requests. The issue has been resolved, and all systems are fully operational. We thank you for your patience and apologize for the inconvenience caused.
Affected components
Update timeline
- investigating Jul 26, 2025, 09:50 PM UTC
SEON APIs in the EU region experienced elevated latency and partial timeouts with the Fraud API between 21:49 and 22:05 UTC on Saturday, July 26, 2025, affecting less than 1.5% of requests. The issue has been resolved, and all systems are fully operational. We thank you for your patience and apologize for the inconvenience caused.
- resolved Jul 28, 2025, 12:41 AM UTC
SEON APIs in the EU region experienced elevated latency and partial timeouts with the Fraud API between 00:00 and 00:04 UTC on Saturday, July 28, 2025, affecting less than 0.8% of requests. The issue has been resolved, and all systems are fully operational. We thank you for your patience and apologize for the inconvenience caused.
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