Resolved after 5 hours 29 minutes, affecting US Error Ingestion and US Span Ingestion, on April 6, 2026.
We have identified the source of postgres load and mitigated it. We are continuing to monitor conditions as backlogs process.
Affected components
Update timeline
- investigating Apr 06, 2026, 03:56 PM UTC
We are investigating processing delays for errors and spans in the US region
- identified Apr 06, 2026, 05:11 PM UTC
We have identified the problem as a load issue in our caching layer and are working to mitigate the issue.
- identified Apr 06, 2026, 06:26 PM UTC
We're continuing to mitigate load in our caching and postgres infrastructure.
- identified Apr 06, 2026, 07:04 PM UTC
We are continuing to mitigate load in our postgres clusters.
- identified Apr 06, 2026, 08:04 PM UTC
We are continuing to mitigate load in our postgres clusters.
- monitoring Apr 06, 2026, 08:52 PM UTC
We have identified the source of postgres load and mitigated it. We are continuing to monitor conditions as backlogs process.
- resolved Apr 06, 2026, 09:26 PM UTC
This incident has been resolved and backlogs have been processed.
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