SentinelOne incident

US-EAST-01 Consoles

Resolved after 2 hours 2 minutes, affecting USA (NA1), on December 4, 2025.

resolved Dec 04, 2025, 10:32 AM UTC

All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Started
Dec 04, 2025, 08:30 AM UTC
Resolved
Dec 04, 2025, 10:32 AM UTC
Duration
2h 2m
Detected by Pingoru
Dec 04, 2025, 08:30 AM UTC

Affected components

USA (NA1)

Update timeline

  1. investigating Dec 04, 2025, 08:30 AM UTC

    Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.

  2. investigating Dec 04, 2025, 08:31 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 04, 2025, 09:30 AM UTC

    We are continuing to investigate this issue.

  4. identified Dec 04, 2025, 09:39 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Dec 04, 2025, 10:01 AM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  6. resolved Dec 04, 2025, 10:32 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

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