Resolved after 1 hour 14 minutes, affecting USA (NA1), on August 5, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 05, 2025, 05:44 PM UTC
Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
- investigating Aug 05, 2025, 05:51 PM UTC
We are aware that some customers are experiencing some search timeout errors related to degraded search performance. Our engineering team is actively investigating and working to restore normal functionality.
- identified Aug 05, 2025, 06:27 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Aug 05, 2025, 06:37 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- monitoring Aug 05, 2025, 06:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 05, 2025, 06:58 PM UTC
This incident has been resolved.
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