SentinelOne incident
NA1 & EU1 - Delays in the Availability of Alerts in the Singularity Operations Center
Resolved after 2 hours 6 minutes, affecting USA (NA1) and Germany (EU1), on August 11, 2025.
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
Affected components
Update timeline
- investigating Aug 11, 2025, 01:11 PM UTC
We are aware of delays impacting the availability of alerts in the Singularity Operations Center. Our teams are investigating the issue. We understand the importance of these alerts and are working urgently to resolve this as quickly as possible. Customers can still access these alerts in the legacy view.
- identified Aug 11, 2025, 01:49 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Aug 11, 2025, 02:12 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- monitoring Aug 11, 2025, 02:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 11, 2025, 03:18 PM UTC
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
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