Resolved after 2 hours 38 minutes, affecting Managed Scans, on May 19, 2026.
The scan success rate is recovering. We are continuing to monitor the system.
Affected components
Update timeline
- investigating May 19, 2026, 06:54 PM UTC
We are investigating delays scheduling SMS scans. This issue began at approximately 18:30 UTC today.
- investigating May 19, 2026, 07:21 PM UTC
We are continuing to investigate the issue. We will post updates when further information is available.
- identified May 19, 2026, 07:47 PM UTC
We have identified a likely cause of this incident. We are currently rolling out a change to address it.
- identified May 19, 2026, 09:07 PM UTC
Since the beginning of the incident, a portion of SMS scans have failed to execute. We have deployed a change to the system. We are seeing scheduling queues begin to recover, and we're continuing to monitor the situation.
- monitoring May 19, 2026, 09:26 PM UTC
The scan success rate is recovering. We are continuing to monitor the system.
- resolved May 19, 2026, 09:33 PM UTC
This incident has been resolved. We are continuing to monitor the system.
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