Semble incident
Disruptions for CloudRx Prescriptions from 4th January 8:00am to 6th January 9:00am
Resolved after 3 days 18 hours, affecting Semble, on January 2, 2025.
You are now able to submit your prescriptions to CloudRx as normal. Thank you for your patience.
Affected components
Update timeline
- identified Jan 02, 2025, 03:10 PM UTC
In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
- identified Jan 02, 2025, 03:11 PM UTC
In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
- identified Jan 03, 2025, 10:24 AM UTC
In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
- resolved Jan 06, 2025, 09:11 AM UTC
You are now able to submit your prescriptions to CloudRx as normal. Thank you for your patience.
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