Resolved after 3 hours 25 minutes, affecting Semble, on April 17, 2025.
The issue affecting letter fields not being saved has now been fixed. We recommend performing a hard refresh of your browser. How to do a hard refresh: Windows: Press Ctrl + Shift + R Mac: Press Cmd + Shift + R This will ensure you're loading the most up-to-date version of the system. Thank you for your patience!
Affected components
Update timeline
- investigating Apr 17, 2025, 11:37 AM UTC
When creating a letter, the following fields may not be saved correctly after clicking “Save”: Recipient Copied in Recipient Location Letter Subject If you experience this issue and are unable to save your letter, please re-add the affected fields before saving the letter again. This should allow the letter to save as expected. Our team is actively investigating the issue and working on a fix. We’ll post updates here as soon as we have more information. We’re sorry for the inconvenience and thank you for your patience!
- identified Apr 17, 2025, 11:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 17, 2025, 12:12 PM UTC
We have found a fix and we are monitoring the results.
- monitoring Apr 17, 2025, 01:33 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 17, 2025, 02:36 PM UTC
A fix has been implemented and will be released shortly. Thank you for your patience while we resolve this.
- resolved Apr 17, 2025, 03:02 PM UTC
The issue affecting letter fields not being saved has now been fixed. We recommend performing a hard refresh of your browser. How to do a hard refresh: Windows: Press Ctrl + Shift + R Mac: Press Cmd + Shift + R This will ensure you're loading the most up-to-date version of the system. Thank you for your patience!
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