Resolved after 4 hours 32 minutes, affecting Seesaw, on November 7, 2024.
We have submitted a fix for our iOS app, currently pending Apple approval. In the meantime, we have identified workarounds for the camera roll issue and communicated them to customers who reached out.
Affected components
Update timeline
- identified Nov 07, 2024, 02:22 PM UTC
The engineering team is investigating reports that photos from the camera roll are not displaying in Creative Tools. The root cause has been identified, and a fix is in progress.
- identified Nov 07, 2024, 03:47 PM UTC
We have submitted a fix for our iOS app, currently pending Apple approval. In the meantime, we have identified workarounds for the camera roll issue and communicated them to customers who reached out.
- resolved Nov 07, 2024, 06:54 PM UTC
This issue has been resolved with our latest iOS App Release (10.51.1).
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