Secureworks incident
All environments: newly created cases (investigations) are not appearing, even though they do exist
Resolved after 14 hours 58 minutes, on October 8, 2025.
The engineering team deployed an update to the UI that makes it clearer how the default date filter functions. (No code/logic change was necessary.)
Update timeline
- investigating Oct 08, 2025, 02:25 AM UTC
Users are reporting that newly created cases (investigations) are not appearing, even thought they have been created. Engineering is investigating. As a workaround, users can expand Created, In Range search--suggest 1 day before and after--and the case should appear.
- investigating Oct 08, 2025, 01:14 PM UTC
Engineering is continuing to investigate the root cause of this issue. As an alternative workaround, users may wish to go to User Profile & Settings -> Time Zone and set their profile time zone to UTC.
- identified Oct 08, 2025, 02:32 PM UTC
Our engineering team has identified a bug in the Taegis user interface. They are working on a bug fix.
- resolved Oct 08, 2025, 05:23 PM UTC
The engineering team deployed an update to the UI that makes it clearer how the default date filter functions. (No code/logic change was necessary.)
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