Secureworks incident

Secureworks mentions on cases are not creating Zendesk tickets

Resolved after 4 hours 50 minutes, on October 14, 2025.

investigating Oct 14, 2025, 12:54 PM UTC

Secureworks mentions on cases are not creating Zendesk tickets --------------------------------------------------------------------- ケースのSecureworksの言及がZendeskチケットを作成しない

Started
Oct 14, 2025, 12:54 PM UTC
Resolved
Oct 14, 2025, 05:45 PM UTC
Duration
4h 50m
Detected by Pingoru
Oct 14, 2025, 12:54 PM UTC

Update timeline

  1. investigating Oct 14, 2025, 12:54 PM UTC

    Secureworks mentions on cases are not creating Zendesk tickets --------------------------------------------------------------------- ケースのSecureworksの言及がZendeskチケットを作成しない

  2. resolved Oct 14, 2025, 05:45 PM UTC

    This incident has been resolved.

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