Resolved after 18 minutes, on January 13, 2026.
A rollback was made and service should be returning shortly
Update timeline
- investigating Jan 13, 2026, 06:03 PM UTC
We are aware of an issue affecting our authentication between platforms that is affecting ITDR and XDR EAP customers
- monitoring Jan 13, 2026, 06:12 PM UTC
A rollback was made and service should be returning shortly
- resolved Jan 13, 2026, 06:22 PM UTC
Incident has been resolved and service has been restored
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