Secureworks incident
Delayed customer service responses from @secureworks tagging in case comments in all environments
Notice Vendor's status page →
Resolved after 1 day 3 hours, on March 9, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Mar 09, 2026, 03:11 PM UTC
We are currently experiencing Zendesk ticket creation from @secureworks comments. Users may have delayed responses to inquires during this time. We are working to correct the situation.
- investigating Mar 09, 2026, 03:35 PM UTC
Assigning via the "Assignee" field may also be affected. Team is still working toward a solution.
- monitoring Mar 10, 2026, 01:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2026, 06:36 PM UTC
This incident has been resolved.
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