Resolved after 1 hour 27 minutes, affecting Payment processing - IVR, on April 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Payment processing - IVR
Update timeline
- investigating Apr 13, 2026, 03:16 AM UTC
We have identified that customers' payment IVRs are unable to connect from 11:00 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone. We are currently investigation this issue. Sorry for the inconvenience.
- identified Apr 13, 2026, 03:36 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 03:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 04:44 AM UTC
This incident has been resolved.
Your product runs on more than SecurePay Australia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services