Resolved after 3 hours 27 minutes, affecting SIP Trunking for Microsoft Teams and Australia and 1 more, on October 30, 2024.
Post restoration monitoring has confirmed that the issue has been successfully resolved.
Affected components
Update timeline
- investigating Oct 30, 2024, 11:25 PM UTC
Our team are currently investigating monitoring alerts relating to some observed intermittent call failures
- identified Oct 30, 2024, 11:42 PM UTC
The team have identified the issue and are currently working to remediate the issue.
- identified Oct 31, 2024, 12:01 AM UTC
The team are currently continuing to work on fix for this issue.
- monitoring Oct 31, 2024, 12:06 AM UTC
Services have been restored and service monitoring is currently underway.
- investigating Oct 31, 2024, 12:14 AM UTC
Service restoration has not been fully successful and we are currently investigating further.
- monitoring Oct 31, 2024, 12:39 AM UTC
The team are currently restoring services and are monitoring
- monitoring Oct 31, 2024, 12:40 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 31, 2024, 01:20 AM UTC
There have been no further issues reported and team are continuing to monitor all services
- monitoring Oct 31, 2024, 01:21 AM UTC
There have been no further issues reported and team are continuing to monitor all services
- resolved Oct 31, 2024, 02:53 AM UTC
Post restoration monitoring has confirmed that the issue has been successfully resolved.
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