Gen1 Upstream Carrier Path Degradation

Update timeline

1. investigating Nov 25, 2024, 04:52 AM UTC

   We are currently investgating alarms and reports of an upstream carrier path in our Gen1 network failing to connect calls. Investgations have commenced with the upstream carrier to identify the issue.

2. identified Nov 25, 2024, 05:19 AM UTC

   We have identified the issue with the upstream carrier path and working on a work around solution.

3. identified Nov 25, 2024, 06:49 AM UTC

   We are engage in ongoing works with our Carrier Partner to resolve the issue. The issue effects calls to tollfree numbers which route via URI to SecureCo to our SYD1 pop. Customers with inbound Toll Free numbers are advised to ensure they have configured their Toll-Free Call routing plan to use both SYD1 and SYD2 URI, as well as PSTN failover to ensure calls successfully terminate to the required Answerpoint.

4. identified Nov 25, 2024, 10:57 PM UTC

   Services are restored and under Monitoring.

5. resolved Nov 25, 2024, 11:10 PM UTC

   This incident has been resolved.