SecureCo incident
Inbound / Toll Free - Call Degradation / Failures - Friday 17 January 2025
Resolved after 41 minutes, affecting Australia and New Zealand, on January 17, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Jan 17, 2025, 04:38 AM UTC
An issue relating Inbound / Toll Free - Call Degradation / Failures with upstream carrier from around 2:30 today was reported. Engineers have investigated with carrier who have advised issue is now resolved.
- monitoring Jan 17, 2025, 04:41 AM UTC
Upstream carrier has confirmed issue resolved. SecureCo Engineers are montoring further and updates will be provided directly via the raised ServiceDesk cases.
- monitoring Jan 17, 2025, 05:14 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 17, 2025, 05:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 17, 2025, 05:20 AM UTC
This incident has been resolved.
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