SecureCo incident

Calls not connecting correctly in AU and NZ

Resolved after 38 minutes, affecting Australia and New Zealand, on September 16, 2025.

monitoring Sep 16, 2025, 09:09 AM UTC

Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.

Started
Sep 16, 2025, 09:05 AM UTC
Resolved
Sep 16, 2025, 09:44 AM UTC
Duration
38m
Detected by Pingoru
Sep 16, 2025, 09:05 AM UTC

Affected components

AustraliaNew Zealand

Update timeline

  1. investigating Sep 16, 2025, 09:05 AM UTC

    We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.

  2. monitoring Sep 16, 2025, 09:09 AM UTC

    Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.

  3. resolved Sep 16, 2025, 09:44 AM UTC

    This incident has been resolved.

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