Resolved after 3 hours 5 minutes, affecting GateManager 00 and GateManager 01 and 1 more, on August 25, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
GateManager 00GateManager 01GateManager 02GateManager 03GateManager 04GateManager 06GateManager 08GateManager 10GateManager 11GateManager 12
Update timeline
- investigating Aug 25, 2026, 08:32 AM UTC
Due to some limitation on our sms provider. There is an issue with sending SMS from the GateManager at the moment. We are already working closely with the provider to resolve this issue SMS might have been lost due to this error
- identified Aug 25, 2026, 08:32 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 08:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 11:37 AM UTC
This incident has been resolved.
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