Resolved after 2 days 22 hours, affecting Prime Platform, on October 14, 2025.
The fix for Session-Recording has now been implemented. We apologize for the inconvenience this may have caused.
Affected components
Update timeline
- investigating Oct 14, 2025, 02:40 PM UTC
We have identified an issue with Session Recording not making the recorded sessions available in Prime. We are working on it and will provide an update on Wednesday, 15th at 10.00 am. We are sorry for the inconvenience.
- investigating Oct 15, 2025, 08:32 AM UTC
We are currently still investigating the issue. Next update will be at 1:00PM
- investigating Oct 15, 2025, 12:04 PM UTC
Our developer are currently still working on the issue. The next update will be when there is progress on the incident.
- resolved Oct 17, 2025, 01:18 PM UTC
The fix for Session-Recording has now been implemented. We apologize for the inconvenience this may have caused.
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