Secomea incident

License Portal is not generation license

Resolved after 6 hours 20 minutes, affecting License Portal, on December 3, 2025.

monitoring Dec 03, 2025, 12:26 PM UTC

We are still monitoring the performance and stability of the license portal.

Started
Dec 03, 2025, 07:58 AM UTC
Resolved
Dec 03, 2025, 02:18 PM UTC
Duration
6h 20m
Detected by Pingoru
Dec 03, 2025, 07:58 AM UTC

Affected components

License Portal

Update timeline

  1. investigating Dec 03, 2025, 07:58 AM UTC

    We are currectly having an issue with our license portal not creating any license. We are investigating the issue.

  2. investigating Dec 03, 2025, 09:30 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 03, 2025, 10:42 AM UTC

    The fix has now been implemented. We are continuing to monitor the service.

  4. monitoring Dec 03, 2025, 12:26 PM UTC

    We are still monitoring the performance and stability of the license portal.

  5. resolved Dec 03, 2025, 02:18 PM UTC

    The issue has now been resolved, all systems should be functional.

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