Resolved after 2 hours 27 minutes, affecting Prime Platform, on April 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Prime Platform
Update timeline
- investigating Apr 20, 2026, 09:04 AM UTC
We are correctly experience random performance on the Prime platform. There is a chance that you might be disconnected - GateManagers are not affected We are investigating the issue
- monitoring Apr 20, 2026, 10:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2026, 11:31 AM UTC
This incident has been resolved.
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