Search.io incident

The issue has been resolved

Resolved after 1 hour 5 minutes, on July 9, 2022.

resolved Jul 09, 2022, 12:15 PM UTC

Between 09-July-2022 8:30pm AEST to 09-July-2022 9:35pm AEST, a small number of our customers experienced a loss of search and update query traffic to their collections. We are still investigating the root cause of this issue, but all services have now returned to normal operation. Customers affected by this outage will be provided a more detailed update directly when we have diagnosed the root cause.

Started
Jul 09, 2022, 10:30 AM UTC
Resolved
Jul 09, 2022, 11:35 AM UTC
Duration
1h 5m
Detected by Pingoru
Jul 09, 2022, 10:30 AM UTC

Update timeline

  1. resolved Jul 09, 2022, 12:15 PM UTC

    Between 09-July-2022 8:30pm AEST to 09-July-2022 9:35pm AEST, a small number of our customers experienced a loss of search and update query traffic to their collections. We are still investigating the root cause of this issue, but all services have now returned to normal operation. Customers affected by this outage will be provided a more detailed update directly when we have diagnosed the root cause.

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