Screeners incident

Asset Processing Currently Experiencing Potential Delays

Resolved after 4 hours 21 minutes, affecting Web Application and SafeStream and 1 more, on January 15, 2025.

monitoring Jan 15, 2025, 09:27 PM UTC

A fix has been implemented and any delayed uploaded assets are now in the queue to encode. We are currently monitoring the situation.

Started: Jan 15, 2025, 08:22 PM UTC
Resolved: Jan 16, 2025, 12:44 AM UTC
Duration: 4h 21m
Detected by Pingoru: Jan 15, 2025, 08:22 PM UTC

Affected components

Web ApplicationSafeStreamFile Ingest

Update timeline

investigating Jan 15, 2025, 08:22 PM UTC

Processing for assets are currently experiencing potential delays. Assets can still be uploaded, but may experience encoding delays once the upload has completed. Engineering is currently investigating.
monitoring Jan 15, 2025, 09:27 PM UTC

A fix has been implemented and any delayed uploaded assets are now in the queue to encode. We are currently monitoring the situation.
resolved Jan 16, 2025, 12:44 AM UTC

This has now been resolved.

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