Resolved after 3 hours 52 minutes, affecting Web Dashboard and Zyte API and 1 more, on October 20, 2025.
Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB. Our systems have now recovered, and services are mostly operating normally. We will continue to monitor and provide further updates as needed.
Affected components
Update timeline
- identified Oct 20, 2025, 10:03 AM UTC
We are experiencing some difficulties with our services due to our AWS provider having an incident. Please note that this is outside of control and we are looking into restoring all our services fully as soon as possible.
- identified Oct 20, 2025, 10:04 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 11:20 AM UTC
Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB. Our systems have now recovered, and services are mostly operating normally. We will continue to monitor and provide further updates as needed.
- resolved Oct 20, 2025, 01:55 PM UTC
This incident has been resolved.
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