Scout APM incident

Ingest delays and UI latency

Resolved after 4 hours 43 minutes, affecting Application Monitoring, on July 31, 2025.

monitoring Jul 31, 2025, 09:05 PM UTC

We have made some changes to mitigate the situation. Metrics for affected customers are recovering.

Started
Jul 31, 2025, 06:05 PM UTC
Resolved
Jul 31, 2025, 10:49 PM UTC
Duration
4h 43m
Detected by Pingoru
Jul 31, 2025, 06:05 PM UTC

Affected components

Application Monitoring

Update timeline

  1. identified Jul 31, 2025, 06:05 PM UTC

    We are working to address high load on database instances. We are still receiving data as normal.

  2. identified Jul 31, 2025, 07:55 PM UTC

    A portion of customers are seeing UI unavailability and slow metric ingest times. We are still working towards a sustainable solution.

  3. monitoring Jul 31, 2025, 09:05 PM UTC

    We have made some changes to mitigate the situation. Metrics for affected customers are recovering.

  4. resolved Jul 31, 2025, 10:49 PM UTC

    This incident has been resolved.

Your product runs on more than Scout APM

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →