Scorechain incident

Bitcoin Transaction Scoring Service Incident

Resolved after 12 hours 21 minutes, on February 10, 2025.

resolved Feb 11, 2025, 09:09 AM UTC

On February 10th, at 15:41 CET, our Bitcoin transaction scoring service experienced a total outage due to an orphan block on the Bitcoin blockchain. At 15:51 CET, we mitigated the issue by switching to a backup infrastructure, fully restoring the service. After resolving the underlying issue, we transitioned back to our primary production infrastructure. We apologize for any inconvenience and appreciate your understanding.

Started
Feb 10, 2025, 02:30 AM UTC
Resolved
Feb 10, 2025, 02:51 PM UTC
Duration
12h 21m
Detected by Pingoru
Feb 10, 2025, 02:30 AM UTC

Update timeline

  1. resolved Feb 11, 2025, 09:09 AM UTC

    On February 10th, at 15:41 CET, our Bitcoin transaction scoring service experienced a total outage due to an orphan block on the Bitcoin blockchain. At 15:51 CET, we mitigated the issue by switching to a backup infrastructure, fully restoring the service. After resolving the underlying issue, we transitioned back to our primary production infrastructure. We apologize for any inconvenience and appreciate your understanding.

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