Scorechain incident

API slowness

Resolved after 4 hours 23 minutes, affecting API and application, on February 24, 2025.

monitoring Feb 24, 2025, 03:37 PM UTC

Dear customers, We identified an issue causing slowness in our API, impacting performance for some users. Our team has implemented a fix, and we are actively monitoring the results to ensure full resolution. We appreciate your patience and will provide further updates if necessary. If you continue to experience issues, please reach out to our support team. Thank you for your understanding.

Started
Feb 24, 2025, 03:37 PM UTC
Resolved
Feb 24, 2025, 08:01 PM UTC
Duration
4h 23m
Detected by Pingoru
Feb 24, 2025, 03:37 PM UTC

Affected components

API and application

Update timeline

  1. monitoring Feb 24, 2025, 03:37 PM UTC

    Dear customers, We identified an issue causing slowness in our API, impacting performance for some users. Our team has implemented a fix, and we are actively monitoring the results to ensure full resolution. We appreciate your patience and will provide further updates if necessary. If you continue to experience issues, please reach out to our support team. Thank you for your understanding.

  2. resolved Feb 24, 2025, 08:01 PM UTC

    This incident has been resolved.

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