Resolved after 7 hours 4 minutes, affecting SchoolMessenger Communicate, on October 29, 2026.
The SAML (SSO) and MFA authentication issues affecting SchoolMessenger Communicate have been resolved. Our teams have completed remediation and monitored the environment to confirm service stability. We appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 29, 2026, 01:41 PM UTC
We are investigating reports of login issues within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified Oct 29, 2026, 04:43 PM UTC
Our teams have identified a configuration-related issue affecting SAML (SSO) and MFA authentication within SchoolMessenger Communicate. Remediation is underway to address the issue and restore normal authentication functionality. We will provide further updates as progress is made.
- monitoring Oct 29, 2026, 06:52 PM UTC
Remediation has been implemented for the SAML (SSO) and MFA authentication issues affecting SchoolMessenger Communicate. Our teams are monitoring the environment and customer experience to confirm service stability. We will continue to provide updates as additional information becomes available.
- resolved Oct 29, 2026, 08:46 PM UTC
The SAML (SSO) and MFA authentication issues affecting SchoolMessenger Communicate have been resolved. Our teams have completed remediation and monitored the environment to confirm service stability. We appreciate your patience while we worked to resolve this issue.
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