SchoolAI incident

Degraded performance due to database load

Resolved after 2 hours 44 minutes, affecting Web Application, on September 2, 2025.

resolved Sep 02, 2025, 09:25 PM UTC

Database size was increased to handle full load. Queries for Discover and Organize pages of the app are no longer timing out.

Started
Sep 02, 2025, 06:40 PM UTC
Resolved
Sep 02, 2025, 09:25 PM UTC
Duration
2h 44m
Detected by Pingoru
Sep 02, 2025, 06:40 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Sep 02, 2025, 06:40 PM UTC

    We're seeing exceptional database load and are investigating. Current impact should be minimal to most users, but search may be particularly affected.

  2. monitoring Sep 02, 2025, 09:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2025, 09:25 PM UTC

    Database size was increased to handle full load. Queries for Discover and Organize pages of the app are no longer timing out.

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