Scaleway Outage History
Scaleway degraded · 4 active incidents · 2 long-running issues View live status →Pingoru has recorded 363 incidents for Scaleway: 362 in the last 12 months and 133 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 646 of 720 (90%) |
| May 2026 | 45 | 723 of 744 (97%) |
| June 2026 | 60 | 575 of 720 (80%) |
| July 2026 | 65 | 654 of 744 (88%) |
| August 2026 | 34 | 572 of 744 (77%) |
| September 2026 | 47 | 720 of 720 (100%) |
| October 2026 | 44 | 595 of 595 (100%) |
Incidents, newest first
Critical May 3, 2026 [EDGE SERVICES] - Edge Services is currently unavailable from the outside 3d 2h Edge service
Started May 03, 2026, 11:21 AM UTC· resolved May 06, 2026, 01:36 PM UTC
- investigating May 03, 2026, 11:21 AM UTC
Our Edge Services are currently unavailable; our engineers are already investigating the issue. We will update this status as soon as we have more information.
- investigating May 03, 2026, 12:41 PM UTC
The engineers on our Edge Services team are still investigating the situation.
- monitoring May 03, 2026, 01:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 01:36 PM UTC
This incident has been resolved.
Major May 1, 2026 [INSTANCE] - [ALL REGION] Instance creation failure from console 3h 10m fr-par-1, fr-par-2, fr-par-3, nl-ams-1 and 6 more
Started May 01, 2026, 05:26 AM UTC· resolved May 01, 2026, 08:36 AM UTC
- investigating May 01, 2026, 05:26 AM UTC
Due to an internal issue, it is currently not possible to create new instances across all regions from the console. However, you can create them using the Scaleway CLI available here: https://cli.scaleway.com/instance/
- identified May 01, 2026, 08:21 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 01, 2026, 08:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 08:36 AM UTC
This incident has been resolved.
Minor April 30, 2026 [Block Storage] - [fr-par-1] Snapshot API call timeouts 5d 22h Block Storage
Started Apr 30, 2026, 03:15 PM UTC· resolved May 06, 2026, 02:09 PM UTC
- investigating Apr 30, 2026, 03:15 PM UTC
Some RDB instances in the FR‑PAR‑1 region are currently stuck in the "snapshotting" state. Our engineering team is actively working to release the affected instances and restore normal snapshot operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience
- identified Apr 30, 2026, 03:46 PM UTC
Customers may experience issues with Block Storage snapshot operations in the FR-PAR-1 region. Our engineering team has identified the root cause and is working on a solution to restore normal operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience.
- monitoring Apr 30, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 02:09 PM UTC
This incident has been resolved.
Notice April 30, 2026 [Network infrastructure] - nl-ams-2 - Reboot of elastic metal top of rack switch – Elastic Metal
Started Apr 30, 2026, 09:55 AM UTC· resolved Apr 30, 2026, 09:55 AM UTC
- resolved Apr 30, 2026, 09:55 AM UTC
At 10h43 CET, customers may have experienced network interruptions on Elastic Metal servers located in rack 430B/110 in nl-ams-2
Major April 30, 2026 [Object Storage] - [it-mil] S3 frontal requests failures 6d 4h Object Storage
Started Apr 30, 2026, 09:32 AM UTC· resolved May 06, 2026, 02:08 PM UTC
- identified Apr 30, 2026, 09:32 AM UTC
Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rollbacking this change.
- identified Apr 30, 2026, 09:48 AM UTC
Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rolbacking this change. The issue started at 09:05 UTC and ended at 09:41 UTC
- monitoring Apr 30, 2026, 09:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 02:08 PM UTC
This incident has been resolved.
Notice April 29, 2026 [E-mail Gateway] - [World] - Delays sending emails to ProtonMail 23h 46m
Started Apr 29, 2026, 09:11 AM UTC· resolved Apr 30, 2026, 08:58 AM UTC
- investigating Apr 29, 2026, 09:11 AM UTC
The emails that are sent to ProtonMail (including the emails sent to a custom domain associated to ProtonMail) are processed very slowly.
- resolved Apr 30, 2026, 08:58 AM UTC
This incident has been resolved.
Minor April 28, 2026 [Network infrastructure] - DC5 - RPN Switch reboot in rack DC5/S1/C57 8d 1h DC5
Started Apr 28, 2026, 12:10 PM UTC· resolved May 06, 2026, 01:37 PM UTC
- monitoring Apr 28, 2026, 12:10 PM UTC
Dedibox customers in rack DC5/S1/C57 may experienced network connectivity issues on the rpn network due to a switch reboot.
- resolved May 06, 2026, 01:37 PM UTC
This incident has been resolved.
Minor April 28, 2026 [Serverless Functions] - [fr-par/nl-ams/pl-waw] DNS resolution failures for all functions 1h 43m fr-par-1, fr-par-2, fr-par-3, nl-ams-1 and 6 more
Started Apr 28, 2026, 12:06 PM UTC· resolved Apr 28, 2026, 01:50 PM UTC
- investigating Apr 28, 2026, 12:06 PM UTC
Customers may experience DNS resolution failures for their Serverless Functions in the nl-ams and pl-waw regions, due to an error that happened during the scheduled maintenance: https://status.scaleway.com/incidents/qhh06fhhn47r. Errors for clients might look like: "lookup [...] on 10.32.15.25:53: read udp 100.96.xx.xx:xx->10.32.15.25:53: i/o timeout". We have identified the root cause. Sorry about any inconvenience.
- investigating Apr 28, 2026, 12:11 PM UTC
We are continuing to investigate this issue.
- investigating Apr 28, 2026, 12:16 PM UTC
After investigation, this also affects functions created on new namespaces on fr-par.
- resolved Apr 28, 2026, 01:50 PM UTC
The root cause has been fixed: all functions now have a working DNS again. The incident is now closed. Impacted functions were: - on fr-par, only functions not attached to a private network, that belong to a namespace created after 2026-04-28 8:00 AM UTC, until 1:05 PM UTC. - on nl-ams, all functions not attached to a private network, between 8:41 AM UTC and 1:46 PM UTC - on pl-waw, all functions not attached to a private network, between 9:30 AM UTC and 1:05 PM UTC The incident on nl-ams and pl-waw is related to the scheduled maintenance https://status.scaleway.com/incidents/zrhfpqjvjyrl. A mismatch between DNS service IPs caused the issue. We deeply apologize for the inconvenience.
Minor April 27, 2026 [BareMetal API] IPMI calls timeout issue 5h 57m APIs
Started Apr 27, 2026, 09:18 AM UTC· resolved Apr 27, 2026, 03:15 PM UTC
- investigating Apr 27, 2026, 09:18 AM UTC
Customers may experience timeouts when performing IPMI calls, including stop, start, and reboot actions, on BareMetal servers.
- resolved Apr 27, 2026, 03:15 PM UTC
This incident has been resolved.
Minor April 27, 2026 [DC5] Private switch issue in room 1 rack c57 unreachable 3h 59m DC5
Started Apr 27, 2026, 08:19 AM UTC· resolved Apr 27, 2026, 12:19 PM UTC
- investigating Apr 27, 2026, 08:19 AM UTC
We have detected a switch down in room 1 rack c57 in DC5 Servers in that rack currently have no private network access and are unreachable. 27.04.2026 10h00 UTC The issue has been forwarded to our team for resolution.
- resolved Apr 27, 2026, 12:19 PM UTC
This incident has been resolved.
Minor April 27, 2026 [Network infrastructure] - DC2 - Public switch in S301/D19 is unreachable 7d 4h DC2
Started Apr 27, 2026, 07:51 AM UTC· resolved May 04, 2026, 12:25 PM UTC
- investigating Apr 27, 2026, 07:51 AM UTC
Customers may experience a partial outage on public connectivity for servers located in this rack. We are currently investigating this issue.
- resolved May 04, 2026, 12:25 PM UTC
This incident has been resolved.
Minor April 27, 2026 [Network infrastructure] - DC5 - rpn switch in room 1 rack c57 unreachable 25m DC5
Started Apr 27, 2026, 07:24 AM UTC· resolved Apr 27, 2026, 07:49 AM UTC
- investigating Apr 27, 2026, 07:24 AM UTC
Since 8:50am CET, customers may experience network connectivity issues on servers attached to the rpn switch s1-c57-3.rpn.dc5 in DC5. We are currently investigating this issue.
- resolved Apr 27, 2026, 07:49 AM UTC
This incident has been resolved.
Minor April 23, 2026 [REGX] - [fr-par] - timeout for some requests 1h 3m Databases, Jobs, Serverless Container, Serverless Functions and 1 more
Started Apr 23, 2026, 01:04 PM UTC· resolved Apr 23, 2026, 02:07 PM UTC
- monitoring Apr 23, 2026, 01:04 PM UTC
Due to a database issue, some requests to the registry API did timeout
- monitoring Apr 23, 2026, 01:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 23, 2026, 02:07 PM UTC
This incident has been resolved.
Minor April 23, 2026 [DC3] <public/private> switch issue in DC3;4 4-6 ;F2 46s Dedibox, DC3
Started Apr 23, 2026, 08:32 AM UTC· resolved Apr 23, 2026, 08:33 AM UTC
- investigating Apr 23, 2026, 08:32 AM UTC
We have detected a switch down in DC3;4 4-6;F2. Servers in that rack currently have no public network access and are unreachable. =================== 23/042026 10h20 UTC The issue has been forwarded to our team for resolution.
- resolved Apr 23, 2026, 08:33 AM UTC
This incident has been resolved.
Major April 22, 2026 [Object Storage] - [fr-par] Timeouts on object uploads 8d 1h Container Registry, Jobs, Object Storage, Serverless Container and 1 more
Started Apr 22, 2026, 11:51 AM UTC· resolved Apr 30, 2026, 12:57 PM UTC
- investigating Apr 22, 2026, 11:51 AM UTC
Customers may experience timeouts when uploading objects to Object Storage in the fr-par region due to an issue with an internal component.
- investigating Apr 22, 2026, 12:39 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 22, 2026, 03:41 PM UTC
We have implemented corrective measures. Performance should return to normal. We have planned further actions to resolve the issue long-term.
- resolved Apr 30, 2026, 12:57 PM UTC
This incident has been resolved.
Notice April 22, 2026 [WEBHOSTING] - EMAIL RECEPTION ISSUE – Web Hosting
Started Apr 22, 2026, 08:12 AM UTC· resolved Apr 22, 2026, 08:12 AM UTC
- resolved Apr 22, 2026, 08:12 AM UTC
Email reception on the pf-012.whm.fr-par.scw.cloud platform was degraded. Emails remained in the queue and were not delivered due to a malfunction. The problem has been fixed and the pending emails have been successfully delivered.
Minor April 21, 2026 [DC2] Public switch issue in DC2; room 205; H8 3h 11m Dedibox, DC2
Started Apr 21, 2026, 07:30 PM UTC· resolved Apr 21, 2026, 10:41 PM UTC
- investigating Apr 21, 2026, 07:30 PM UTC
We have detected a switch down in DC2; room 205; H8 Servers in that rack currently have no public network access and are unreachable. =================== ##### 21.04.y2026 21.30 UTC The issue has been forwarded to our team for resolution.
- resolved Apr 21, 2026, 10:41 PM UTC
This incident has been resolved.
Notice April 21, 2026 [Cockpit] - [fr-par] Ingestion errors on product metrics – Observability
Started Apr 21, 2026, 01:07 PM UTC· resolved Apr 21, 2026, 01:07 PM UTC
- resolved Apr 21, 2026, 01:07 PM UTC
Customers may experience ingestion errors on product metrics due to a load increase on an internal component.
Minor April 20, 2026 [KUBE] - [fr-par/nl-ams/pl-waw] - unable to provision new nodes 38m Kubernetes Kapsule
Started Apr 20, 2026, 02:18 PM UTC· resolved Apr 20, 2026, 02:57 PM UTC
- identified Apr 20, 2026, 02:18 PM UTC
Due to an internal error, we're unable to provision new nodes.
- monitoring Apr 20, 2026, 02:56 PM UTC
We have found a problem related to our CI buidling image for Kapsule node. We have fixed the issue, and are now monitoring everything is working fine.
- resolved Apr 20, 2026, 02:57 PM UTC
This incident has been resolved.
Notice April 20, 2026 [SUPPORT] - We are currently experiencing some issues with our phone system 2h 28m
Started Apr 20, 2026, 02:08 PM UTC· resolved Apr 20, 2026, 04:37 PM UTC
- identified Apr 20, 2026, 02:08 PM UTC
We are currently experiencing some issues with our phone system. We will post an update here as soon as we have additional information.
- resolved Apr 20, 2026, 04:37 PM UTC
This incident has been resolved.
Minor April 20, 2026 [PAYM] - [all] - Issues adding cards via Stripe 16d 6h Billing
Started Apr 20, 2026, 07:43 AM UTC· resolved May 06, 2026, 02:05 PM UTC
- investigating Apr 20, 2026, 07:43 AM UTC
We are currently investigating an issue affecting some card operations processed through Stripe. This may impact both the addition of new cards and, potentially, some payments requiring Stripe authentication.
- investigating May 06, 2026, 01:39 PM UTC
The issue has been fixed. If you are still encountering an issue with Stripe payment, it is related to your bank. Please contact them to unlock the situation and allow the payment to go through Stripe. Or add another payment method.
- resolved May 06, 2026, 02:05 PM UTC
This incident has been resolved.
Minor April 16, 2026 [Cockpit] - [fr-par] Elevated 5xx errors on logs ingestion 16h 6m Observability
Started Apr 16, 2026, 02:59 PM UTC· resolved Apr 17, 2026, 07:05 AM UTC
- investigating Apr 16, 2026, 02:59 PM UTC
Customers may experience elevated 5xx errors on logs ingestion in fr-par.
- resolved Apr 17, 2026, 07:05 AM UTC
This incident has been resolved.
Minor April 16, 2026 [Managed Opensearch] - [fr-par] Connection issues due to certificate expiration 1m APIs
Started Apr 16, 2026, 02:22 PM UTC· resolved Apr 16, 2026, 02:24 PM UTC
- investigating Apr 16, 2026, 02:22 PM UTC
Customers may have experienced connection issues with Managed Opensearch due to an expired certificate. We apologize for the inconvenience Start time: 1:30pm
- resolved Apr 16, 2026, 02:24 PM UTC
This incident has been resolved.
Minor April 16, 2026 [Instances] - it-mil-1 - api-metadata in unreachable 23m Instances
Started Apr 16, 2026, 09:55 AM UTC· resolved Apr 16, 2026, 10:19 AM UTC
- investigating Apr 16, 2026, 09:55 AM UTC
Due to an ongoing issue with an internal API service, Cloud-init may fail to load the Scaleway datasource, which means Instances may end up in an unconfigured state. We have identified the culprit and are actively working on a resolution.
- resolved Apr 16, 2026, 10:19 AM UTC
This incident has been resolved.
Notice April 15, 2026 [WBHE] - [world] - Imunify fails through Cloudflare –
Started Apr 15, 2026, 09:44 AM UTC· resolved Apr 15, 2026, 09:44 AM UTC
- resolved Apr 15, 2026, 09:44 AM UTC
[10:00] Clients facing issues An issue with the update of Imunify on cPanel broke the Cloudflare proxy feature and prevents access to the websites using this feature. The issue is directly caused by : https://imunify360.statuspage.io/incidents/810xhk4nbqnr [10:50] Acknowledged the issue An automatic update of Imunify caused the issue. [11:15] Issue fixed We forced the update of the fixed version of Imunify to fix the issue. All websites are now available.